About Me
Experienced Technical Field Support Engineer specializing in ATMs, CDMs, Kiosks, and Note Sorting Machines (NSM). With a strong foundation in hardware and software diagnostics, I ensure smooth operation of self-service banking systems.
My expertise extends to network connectivity, system security, and preventive maintenance. I focus on delivering prompt, effective support while maintaining high standards of customer satisfaction.
Based in Koteshwor, Kathmandu, Nepal, I bring technical expertise and problem-solving skills to ensure reliable banking services.
Skills
Technical Skills
- ATM & Kiosk Hardware (Diebold, Wincor Nixdorf)
- Software: Diebold, Remote Monitoring Tools
- Networking: LAN/WAN, VPN, Secure Protocols
- Data Security: EMV, PCI-DSS Compliance
- Diagnostic Tools & Service Management Platforms
- MS Office & ServiceNow for Documentation
Professional Skills
- Problem Solving & Analytical Thinking
- Technical Documentation
- Customer Service Excellence
- Team Collaboration
- Preventive Maintenance
- Time Management